Shipping policy

Shipping Policy
We currently ship within the United Kingdom.

Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Shipping Time
Once your order has shipped, delivery typically takes 5-11 business days, depending on your location.

Please note that processing time and shipping time are separate — total delivery time is processing time plus shipping time.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive this email.

Delays
While we do our best to meet the estimated delivery times above, occasional delays may occur due to high order volume, weather conditions, or carrier issues. We appreciate your patience and will keep you updated if any significant delays affect your order.

Incorrect Shipping Information
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at info@vorlexo.com and we will do our best to correct it before the order ships.

Contact
If you have any questions about your shipping, please contact us at info@vorlexo.com.
We aim to respond to all enquiries within 1–2 business days.